Regent Play Casino Privacy Policy

Regent Play Casino respects the privacy of its players and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you use our website, create an account, play games, contact support, or otherwise interact with Regent Play Casino.

This policy describes how information is used, stored, shared, and protected in connection with our services in Canada. By using the website, you acknowledge that you have read this policy. Players must be at least 18 years old to use Regent Play Casino.

Information We Collect

We collect information that is reasonably necessary to operate the casino, provide requested services, maintain account security, and meet applicable operational obligations. The types of information may include:

• Identity details, such as your name, date of birth, gender, and country or province of residence.
• Contact details, including your telephone number and email address.
• Account information, such as login credentials, preferences, account status, and responsible gaming settings.
• Transaction information relating to deposits, withdrawals, bonuses, wagers, winnings, and payment methods. Payment details may be processed through approved payment providers rather than stored directly by us.
• Verification information, which may include documents or information used to confirm identity, age, address, or account ownership.
• Technical information, including IP address, device type, browser details, operating system, language settings, time zone, and website activity.
• Communications and support records, including information you provide when contacting our customer service team.

Some information is collected directly from you. Other information may be generated automatically when you use the website or received from service providers involved in payment processing, fraud prevention, identity verification, analytics, or technical hosting.

How We Use Information

Regent Play Casino uses personal information for clear and limited business purposes connected with providing and managing the service. These purposes may include:

• Creating, maintaining, and administering your casino account.
• Processing deposits, withdrawals, wagers, bonuses, and other account activity.
• Confirming age, identity, and account ownership where verification is required.
• Detecting suspicious activity, attempted fraud, account misuse, collusion, and other security risks.
• Providing customer support and responding to questions, requests, and complaints.
• Improving website performance, game presentation, usability, and service reliability.
• Sending service messages, including account notices, security alerts, transaction updates, and changes to important terms.
• Sending promotional communications where permitted and where you have provided the required consent or otherwise have an available preference.
• Maintaining records, resolving disputes, enforcing our terms, and protecting the rights and property of Regent Play Casino and its users.

We do not use personal information for purposes that are incompatible with the reason it was collected unless we have a lawful basis or otherwise provide appropriate notice. You may be able to change your marketing preferences without affecting essential service communications.

Cookies and Similar Technologies

Regent Play Casino may use cookies, pixels, local storage, and comparable technologies to remember preferences, maintain sessions, support account functionality, measure performance, and understand how visitors use the website.

Some technologies are essential for security, authentication, navigation, and core casino functions. Other technologies may help us analyse traffic, identify technical problems, personalise content, or evaluate promotional activity. Where appropriate, you may manage certain cookies through your browser settings or any consent tools made available on the website.

Disabling cookies may affect the operation of some features. For example, account login, game loading, payment functions, or preference settings may not work as intended. Browser settings can also remove existing cookies, although this may reset saved preferences.

Data Sharing

We may share personal information with carefully selected parties when necessary to operate Regent Play Casino or protect users and the platform. These parties may include:

• Payment processors and financial service providers that assist with deposits, withdrawals, and transaction checks.
• Identity verification, fraud prevention, security, and risk management providers.
• Game studios, software suppliers, hosting companies, and technical service providers that support the website.
• Customer support, communications, analytics, and marketing providers acting on our instructions.
• Professional advisers, insurers, auditors, or other parties where their involvement is reasonably necessary.
• Authorities, courts, regulators, or law enforcement bodies where disclosure is required or reasonably considered appropriate.

Service providers are expected to use information only for agreed purposes and to apply suitable safeguards. Regent Play Casino does not sell personal information as a standalone commercial product. We may also share information if necessary to investigate abuse, enforce our terms, protect a person from harm, or support a business restructuring, merger, acquisition, or transfer of assets.

Data Security

We use administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. Measures may include access controls, account authentication, monitoring, secure transmission, restricted staff access, and arrangements with vendors that maintain appropriate security practices.

No website, network, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your login information confidential, using a secure device, and notifying Regent Play Casino promptly if you suspect that your account or credentials have been compromised. We may take protective steps, including suspending access, when security concerns are identified.

Data Retention

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy. Retention periods may depend on the type of information, the nature of the relationship, account activity, security needs, dispute resolution, and operational or legal considerations that apply to the relevant record.

When information is no longer required, we may delete it, anonymise it, or securely isolate it. Some information may remain in backups or records for a limited period while those systems are updated or overwritten. If an account is closed, certain details may still be retained where necessary to prevent misuse, address unresolved matters, or maintain reliable business records.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights concerning your personal information. These may include the ability to:

• Ask what personal information we hold about you and request a copy.
• Request correction of information that is inaccurate, incomplete, or outdated.
• Ask for deletion or restriction of information in circumstances where continued use is not necessary.
• Object to certain processing activities or withdraw consent where processing relies on consent.
• Change your communication preferences and opt out of promotional messages.
• Raise a concern about how your information has been handled.

Rights are not always absolute and may be subject to verification, exceptions, or legitimate business needs. To protect account security, we may ask for information confirming your identity before completing a request. We aim to respond within a reasonable period and may explain if a request cannot be fulfilled in full.

Third-Party Services

The website may contain links, integrations, games, payment options, or other features supplied by third parties. These providers may collect or process information under their own privacy notices and terms. Their practices are not controlled by Regent Play Casino, and you should review the relevant third-party information before using those services.

Third-party games or payment pages may use different cookies, security measures, and retention periods. Information shared with a provider will be limited to what is reasonably needed for the service, account activity, transaction, or support request concerned.

International Transfers

Some providers supporting Regent Play Casino may process information in countries outside Canada. When information is transferred internationally, we seek to use arrangements and safeguards intended to maintain an appropriate level of protection and to limit access to authorised purposes.

The privacy rules in another country may differ from those in Canada. By using the website and requesting services that depend on external providers, you acknowledge that information may be processed in locations where those providers operate, subject to applicable protections and contractual controls.

Policy Updates

Regent Play Casino may update this Privacy Policy when our services, technologies, providers, or privacy practices change. An updated version will be made available on the website, together with a revised effective date where appropriate.

Changes will apply from the time they are published unless a different date is stated. We encourage you to review this page periodically. Where a change is materially important, we may provide an additional notice through the website, by email, or within your account.

Contact Information

If you have a privacy question, would like to make a request, or need clarification about this policy, contact the Regent Play Casino support team at [email protected]. Please include enough detail for us to understand your request, but do not send unnecessary payment information or account credentials.

We may need to verify your identity before discussing account information or acting on a privacy request. Our team can also provide information about available communication preferences, account security concerns, and the steps used to review a privacy-related enquiry.

Last updated: 8 September 2026